I am looking at Backblaze due to the Mac-centric focus and the fact that they have to be well-versed in what they do. I am looking at cancelling my subscription there and am hoping someone can tell me what might work best for me.
They also had some major billing issues which had them billing me for three different accounts repeatedly, which makes me hate them. (Waiting for support to call me now, as two hours ago, they were too busy to handle my call.) I am entirely unable to delete dozens of old backups because I on't have permission to delete a file called CrashPlan.app which is 0 kb sitting two tiers down. There is also a problem with getting rid of old backup files. Then I went to CrashPlan, where I am now, but it uses up huge amounts of my resources all the time, which is annoying as I use a huge percentage constantly and it would freeze me up too frequently. I switched to Carbonite, but for some reason which was not fixable for the three years I used them, it repeatedly stopped backing up and whenever I noticed that it had stopped, they would walk me through restarting it and trying to fix the problem. Anyway, I decided that a company which relies on people even on their off-time because the essential stuff like restoring was too difficult for Tier 1 support wasn't for me.
Support LITERALLY forwarded my call to some higher-up who did help me from his end, but he was on a cruise ship on vacation, and communication was difficult at best.
I used to use Mozy when they were new, but I had a HD failure and when it came time to restore the backup, it was nearly impossible. I know this topic has several threads, most of which appear to be old, but if I am duplicating a new one, please let me know.
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